COMPLAINTS

HP Connections is proud of its customer service and therefore looks to utilise any complaints made as an opportunity to learn and improve, as well as a providing a chance to put things right for the person or organisation that has made the complaint.

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The aim of our policy is:

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• To provide a complaints procedure which is both clear and easy to use.

• To ensure that all HP Connections employees understand what to do if a complaint is received

• To guarantee that all complaints are investigated fairly and in a timely fashion.

• To make sure that complaints are, wherever possible, resolved and that relationships are repaired.

• To gather information which helps us to improve what we do

What is a complaint?

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A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the service provided by HP Connections Limited.

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Submitting a complaint

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A complaint can be submitted by email to enquiries@hpconnections.co.uk

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Confidentiality

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All complaint information will be handled sensitively and confidentially only involving those who need to know whilst ensure that we follow any relevant data protection requirements.

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Responsibility & Review

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Overall responsibility for this policy and its implementation lies with our Director Peter Khonje.

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This policy is reviewed regularly and updated as required.