HP Connections is proud of its customer service and therefore looks to utilise any complaints made as an opportunity to learn and improve, as well as a providing a chance to put things right for the person or organisation that has made the complaint.
The aim of our policy is:
To provide a complaints procedure which is both clear and easy to use.
To ensure that all HP Connections employees understand what to do if a complaint is received
To guarantee that all complaints are investigated fairly and in a timely fashion.
To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
To gather information which helps us to improve what we do
What is a complaint?
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the service provided by HP Connections Limited.
Submitting a complaint
A complaint can be submitted by email to email@example.com
All complaint information will be handled sensitively and confidentially only involving those who need to know whilst ensure that we follow any relevant data protection requirements.
Responsibility & Review
Overall responsibility for this policy and its implementation lies with our Director Peter Khonje.
This policy is reviewed regularly and updated as required.